Supervising IT staff, ensuring the effective implementation and maintenance of technology systems, and ensuring that IT infrastructure aligns with agency goals. Involved in strategic planning, budgeting, and policy development, and leading large-scale IT projects or initiatives. This position also absorbed the roles of the IT Manager Position.

• Decision maker for all things technology

• Provide guidance and insight to problems at the agency level, across departments

• Set the vision and ethos of IT department - Customer service and results oriented

• Responsible for the budget of technology

• Continue to develop and support databases

• Rolled out MFA to entire agency

• Created a Domain trust and Oauth to consolidate accounts between State and County systems

• Training and development of IT staff

overseeing the day-to-day operations of infrastructure and managing IT staff. Ensuring that all hardware, software, and network systems run efficiently, securely, and align with the agency’s objectives. Responsible for implementing IT policies, managing IT projects, providing technical support, and ensuring systems are up to date and secure. Collaborate with other departments to identify and meet technology needs and involved in budgeting, vendor management, and staff development.

• Managed a team of 2

• Created and carried out projects

• Improved the new hire employee onboaridng process

• Developed a leadership style

• Took part in an Employees development program

• attended NaCo Leadership training

• Revamped website committee to help maintain our site

responsible for managing and optimizing the agency’s information systems and databases to support business operations and decision-making. Supported the design, implementation, and maintenance of applications, generating reports, ensuring data accuracy, and providing technical support for users. Works with all departments to identify data needs, develop solutions, and improve system efficiency. Troubleshoot issues, analyze system performance, and assist in training staff to use agency systems.

• Position created by JFS to retain me post internship

• Manage tickets and provide end-user support

• Troubleshoot issues

• Continued Software development and design

• Database design

• Setup and maintain infrastructure and hardware

• Network administration and security

• Implemented WiFi for entire agency

• Involved with systems enhancments and projects

  • • Operating systems upgrades (windows XP to Windows 7, and later Windows 7 to Windows 10)

    • Migrated mail services from GroupWise to Outlook

    • Implemented mobile devices and mobile device management (AirWatch and InTune and Apple Business Manager)

    • Electronic Document Management System (Northwoods)

    • Virtualization of physical servers

    • Upgraded and maintained Public Resource Computers / Computer labs (utilized deepfreeze technologies)

    • Migrated from PHP intranet to sharepoint

    • Designed and supported a public website, private intranet, and sharepoint site

Created and maintained a ticketing support system for users to interact with the IT department. Learned an in-house database system and my knowledge and understanding of the system afforded me the opportunity to stay post-internship with JFS full time. 

• Brought on to help build a ticketing system

• Learned and used Fielmaker Software, a solution used by the former IT director to build databases

  • Updated existing databases

  • Designed new databases

• Documentation of work

• Responsible for closing the store by myself

• Balancing the registers money

• Resolving customer issues

• assisting other team members

• Ran the self checkout kiosks and maintenance any issues

• Customer service

• handling money

• Working with other cashiers and baggers as a team

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• Working with public

• cleaned and organized the store

• collected shopping carts and returned them to the vestibule